peryahan FAQ — Your Questions Answered

You must be at least 21 years old to register and play on peryahan. This is a strict requirement and applies to all account holders. Accounts found to belong to persons under 21 will be closed, with balances handled according to the platform's verification policy.

No. Each person may only hold one account on peryahan. Duplicate accounts are not allowed. If multiple accounts are found to belong to the same individual, all associated accounts may be suspended and balances subject to review. If you've lost access to a previous account, contact support at [email protected].

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. You'll need to submit a valid Philippine government-issued photo ID — a passport, driver's licence, SSS ID, PhilHealth card, or similar. It's a one-time process that unlocks full withdrawal access. Accepted ID types and the verification process are confirmed during your first withdrawal request.

First, double-check your username and password — make sure caps lock is off. If you've forgotten your password, contact [email protected] with your registered mobile number or email address. The team will guide you through identity verification to recover access. Accounts may also be temporarily locked after repeated failed login attempts, in which case waiting a short period before trying again usually resolves it.

Most deposits via InstaPay are credited quickly once the payment clears from your bank or e-wallet. PESONet transfers may take slightly longer depending on the sending bank's processing schedule. If a deposit doesn't appear within a reasonable period, contact support at [email protected] with your proof of payment.

Minimum deposit amounts vary by payment method. The current minimums for each available method are shown on the Deposit page when you're logged in to your account. All amounts are in Philippine Peso.

If funds were deducted from your bank account or e-wallet but your peryahan balance was not updated, take a screenshot of your transaction receipt and email it to [email protected]. Include the amount in PHP, the date and time of the transfer, and the reference number. The team will investigate and credit your account once the payment is confirmed.

Slot outcomes on peryahan are determined by certified random number generators (RNGs), which produce results independently of previous spins. This means each spin is statistically independent — no spin is "due" to win or lose based on what happened before. There is no guaranteed return, and all online slots involve real financial risk.

The Sports section covers markets including PBA (Philippine Basketball Association), NBA, international football (soccer), boxing, volleyball, esports, and other major international sports and leagues. Pre-match and in-play betting markets are available depending on the event.

Fish games are multiplayer arcade-style shooting games where players aim at fish and sea creatures moving across the screen. Each fish has a point value, and winnings are based on the fish you hit relative to your bet amount per bullet. Tables have different stake levels, so you can choose a room that matches your budget. Visit the Fish Games page for more details.

Peryahan will never contact you asking for your password, OTP, or payment details via SMS, chat, or social media. If you receive any such message, do not respond, do not click any links, and do not provide any information. Report it immediately to [email protected] so the team can investigate. This is a phishing attempt.

If you suspect unauthorised access to your peryahan account, change your password immediately from the account settings page. Then contact [email protected] as soon as possible, describing what you noticed and when. Include your registered mobile number or email address so the team can locate your account quickly and take appropriate action.

A cooling-off period lets you pause deposits and betting for a short defined period while keeping your account. Self-exclusion is a longer-term option that fully restricts account access for a set period. Both are available through your account settings, or you can email [email protected] to request either option. For full details, visit the Responsible Gaming page.

Yes. Your full transaction and session history is available in your account dashboard. Reviewing your activity regularly is one of the most practical ways to stay informed about how much time and money you're spending. There's no minimum frequency required — checking in whenever it feels right is a healthy habit.